Privacy policy
Last updated: April 2026
Suelo Flooring Pty Ltd (ABN to be confirmed) ("Suelo Flooring", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect the following types of personal information:
Contact information: Full name, email address, phone number, business or company name, postal or site address.
Project information: Property type and location, flooring requirements, project timelines and budgets, photographs of existing flooring.
Website usage information: IP address, browser type, pages visited, referring website, device type.
2. How we collect information
We collect personal information directly from you when you complete our quote request form, call us, email us or meet with us on-site; through our website using cookies and analytics tools; and from third parties such as builders, architects or project managers who refer you to us.
3. How we use your information
We use your personal information to respond to enquiries, deliver our commercial flooring services, communicate about your project, improve our website, and comply with legal obligations.
4. How we share your information
We may share your personal information with suppliers, subcontractors, professional advisers and government authorities where required by law. We do not sell, rent or trade your personal information to third parties for marketing purposes.
5. How we store and protect your information
We store personal information in secure digital systems with access restricted to authorised personnel. We retain information only for as long as necessary to fulfil the purposes for which it was collected.
6. Your rights
Under the Australian Privacy Principles, you have the right to access, correct, and request deletion of your personal information, opt out of marketing communications, and lodge a complaint.
7. Cookies and analytics
Our website uses cookies and third-party analytics tools to understand how visitors use our site. You can control cookies through your browser settings.
8. Contact us
Suelo Flooring
Suelo Flooring Pty Ltd
Southeast Queensland
Phone: 0426 409 499
Email: carlos@sueloflooring.com.au
9. Complaints
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
10. Changes to this policy
We may update this privacy policy from time to time. Changes will be published on this page with an updated "last updated" date.